When do I start the diet?

You’ll begin the diet after your Program Review appointment.

What are Meal Replacements?

All nutrition plans include the use of our great tasting meal replacements that come in the form of shakes, puddings, soups and bars. We use meal replacements as a temporary measure to help simplify the weight loss phase while ensuring your body is receiving all of its nutritional needs. Your exact meal replacement needs will be prescribed by the medical provider at your initial consultation.

What is ketosis and how do I know it’s working?

Nutritional ketosis happens when your body begins to metabolize fat as its primary fuel source. When you’re in ketosis you may experience; increased energy, minimal hunger and weight loss.

What is the “keto flu”?

When your body is transitioning from utilizing carbohydrates as its main energy source to ketosis there is a brief period where you may experience “flu” like symptoms. These are temporary and typically subside in a few days.

How long will I be in this program?

The length of program is dependent on a few variables, including how much weight you want to lose, age, and gender. Most patients lose 2-3 lbs. per week or more. Once you’ve met your weight loss goal, we also continue to offer our support with services in weight maintenance.

Who do I talk to if I have questions?

The best way to communicate is to send a Care Team chat message to your Care Coordinator via the mobile or web app. Of course you can also talk to your Care Team during your regularly scheduled appointments and classes.

What if it’s an emergency?

If there is a medical emergency, please go to your nearest emergency room or call 911. If you have an urgent message that’s a non-emergency, please call our on-call staff at 530-9267-6815 and follow the prompts.

When do I get the app and the scale?

You will receive an account for the mobile and web app at your Program Review appointment. Your Smart Scale Scale will be shipped to you after the program review. 

I’m not big on technology, will this be hard?

We’ve worked really hard to make the mobile app easy and simple to use. For your convenience, we’ve also developed an online portal that allows you to access your account from a desktop, laptop or tablet.

Do I need to bring anything with me to my appointments?

For your Program Review appointment it will be important that you bring your smartphone and your desired email to create your account. At your subsequent medical monitoring appointments and coaching classes it is recommended that you have something to take notes with.